Vico Office is a database application, not a traditional file-based application. As such, we offer the additional Installation Guide, Installation Checklist, and Set Up Overview video to help customers correctly configure the Vico Office Client, the Vico Project Server, and the Vico License Manager.
The guide and checklist also enumerate important installation troubleshooting, such as firewall settings and the necessary open ports. Your IT Department will appreciate reading through the guide and checklist before starting the installation process.
For your convenience, you can also download the new Vico Office R4 Release Notes, the Vico Office R3 Release Notes, the R3.1 Release Notes, the R3.2 Release Notes, the R3.3 Release Notes, the R4.1 Release Notes, and the new Vico Office R4 User Guide.
We have also prepared this video to help new customers become more familiar with Vico Office.
Caption: Use this handy video tutorial along with the Installation Guidelines and Installation Checklist to ensure a correct installation of the Vico Office modules, Vico Office Client, Project Server, and License Manager. Please note, Vico Office includes an easy-to-follow Installation Wizard, but there are important modifications your IT Department should make to ensure the Versant Database is correctly installed and communicating with your workstation and your teammates.
Vico Office uses a database developed by the Versant Corporation. The Versant database is an object oriented database, which provides the speed and flexibility that is needed for the model-based integration that is provided by Vico Office modules.
On some systems, the installation or operation of the Versant database may cause difficulties. The overview below provides an explanation for problems that you may encounter during the installation and/or execution of Vico Office.
The most common difficulties with installation are outlined in the table below:
|
Problem |
Cause/Notes |
Resolution |
Test for Problem |
|
Vico Office cannot connect to local or network VPS (Versant database). |
Antivirus or firewall blocks the connection.
Notes: Multiple firewalls/antivirus can be present on a machine
|
Set exceptions for the following files:
- • C:\VERSANT\8\bin\versantd.exe (TCP/IP port 5019)
- • C:\VERSANT\8\bin\obe.exe
(TCP/IP port range 6000-6200)
- • C:\VERSANT\8
\NotificationDaemon.exe
(TCP/IP port 5088)
|
itest –v <SERVER_NAME>
(command line) |
|
Vico Office cannot connect to local or network VPS (Versant database). |
Versant database is not installed properly/’versantd’ service is not running |
Reinstall VPS/start ‘versantd’ service |
See Control Panel -> Administrative tools -> Services -> VersantD |
|
Vico Office crashes during startup |
TCP/IP networking is not set up properly (DNS name resolution).
TCP is broken or there is no network adapter in the machine |
Set up TCP/IP networking (ask your administrator) |
ipconfig
(command line)
|
|
Vico Office drops E7031 error during startup |
User must have permissions to write Versant DB directory (usually c:\Versant\db) |
Set proper rights on the Versant DB directory in Windows Explorer (C:\Versant\db) |
Run the following commands in Command Prompt:
makedb testdb createdb testdb |
After reading through the documents and viewing the video, should you have any questions, please don’t hesitate to reach out to us:
sales@vicosoftware.com – review your account information, make sure you have the software you need
techsup@vicosoftware.com – answer Vico Office technical support questions
lms.info@vicosoftware.com – answer questions about using the new Customer Portal and license management system