Vico Office is a database application, not a traditional file-based application. As such, we offer the additional installation guide and installation checklist to help customers correctly configure the Vico Office Client, the Vico Project Server, and the Vico License Manager.
The guide and checklist also enumerate important installation troubleshooting, such as firewall settings and the necessary open ports. Your IT Department will appreciate reading through the guide and checklist before starting the installation process.
For your convenience, you can also download the new Vico Office R3 Release Notes, the R3.1 Release Notes, the R3.2 Release Notes, and the new Vico Office R3 Help File.
Vico Office uses a database developed by the Versant Corporation. The Versant database is an object oriented database, which provides the speed and flexibility that is needed for the model-based integration that is provided by Vico Office modules.
On some systems, the installation or operation of the Versant database may cause difficulties. The overview below provides an explanation for problems that you may encounter during the installation and/or execution of Vico Office.
Our most common difficulties with installation are outlined in the table below:
|
Problem
|
Workaround
|
Test for Problem
|
Notes
|
|
Windows username is too long
|
Change user name
|
Try CM with new user
|
Versant limitation – max. 15 characters
|
|
Port 5019 firewalled either on server or client
|
Turn off all firewall protection on port 5019
|
itest –v <SERVER_NAME>
(command line)
|
Multiple firewalls can be present on a machine
|
|
TCP/IP networking is not set up properly(DNS name resolution)
|
Set up TCP/IP networking (ask your administrator)
|
ipconfig (command line)
|
TCP is broken or there is no network adapter in the machine
|
|
The type for the registry key:
HKEY_LOCAL_MA
CHINE\SYSTEM\
CurrentControlSet\S
ervices\
Tcpip\Parameters\D
ataBasePath
is invalid.
Its type must be:
REG_EXPAND_SZ and its value is usually %SystemRoot%\Sys
tem32\drivers\etc
(Appendix 2)
|
Use Registry editor to fix this entry
|
Use Registry editor
|
MSN Messenger and some viruses are known to change this
|
|
User must have permissions to write Versant DB directory (usually c:\Versant\db)
|
Set proper rights on the Versant DB directory in Windows Explorer
|
makedb testdb && createdb testdb(command line)
|
|
|
Versant service is not running
|
Start Versant service
|
See Control Panel -> Administrative tools -> Services -> VersantD
|
|
|
Some antivirus applications blocks versant client-server communication
|
Create exceptions for Versant’s ‘obe.exe’ and ‘versantd.exe’ files
|
Turn off antivirus application
|
|
After reading through the documents, should you have any questions, please don’t hesitate to reach out to us:
sales@vicosoftware.com – review your account information, make sure you have the software you need
techsup@vicosoftware.com – answer Vico Office technical support questions
lms.info@vicosoftware.com – answer questions about using the new Customer Portal and license management system