Vico Software’s customer technical support team is available to assist you with any questions you may have about our products. Please use the form below and you will receive a fast response to your questions – straight to your inbox.  We also have additional resources to help you... 

 

Vico Office Help File

You can access the Help File as an in-line file at the upper-right-hand side of your Vico Office screen; or you can download it here. The 400+ page document walks the user through each menu item and function.

 

Online Training Videos

We also offer a step-by-step guide to our 5D virtual construction workflow with video tutorials. These videos are just 2-5 minutes in length, but illustrate how to use a particular piece of functionality. You can access the video library index and view just what you need, or download the complete set of training videos.

 

Customer Forum

If you're not yet a member of the Vico User Group on LinkedIn, we invite you to participate. Other users can help you discover best practices and tips and tricks when using Vico Software.

 

Academic Programs

Please note that we do not offer technical support to students.  We encourage you to discuss the issue with your professor and teaching assistant and utilize the Help File and Training Videos above.

 

 

Once you have filled out the form above, please be certain to send along any supporting files, screencaptures, packed Vico projects, etc.  For convenience, we've designed a secure file transfer system.  Just be sure to set your browser to Internet Explorer to access the system and simply type in the email address techsup@vicosoftware.com to properly direct your package.