Vico Software, Inc. is notifying all customers of an update to its Software Maintenance Policy.  Below is the revised policy which will apply to:

• - All new license purchases beginning January 1, 2010 and
• - All existing maintenance agreements beginning May 1, 2010
•    -- To explain, clients with any Vico software licenses as of December 31, 2009, will have the opportunity to bring lapsed maintenance current by April 30, 2010 without being subject to any reinstatement fees set forth in the revised policy.

Vico Software, Inc. Maintenance Policy

With the purchase of any software license from Vico, a non-refundable maintenance fee is required for the initial maintenance period.  The initial maintenance period will begin with the date of issuance of the software license and expire on the client's next annual anniversary date as assigned by Vico and agreed to by the client.  The client's anniversary date is the date on which the client may renew all maintenance for software licenses on a single date each year.

It is the client's option to purchase maintenance for subsequent years.  Vico will invoice the client 90 days in advance of the client's anniversary date.  If the client does not pay the maintenance fee before or on the anniversary date, then maintenance will lapse.  If maintenance has lapsed, the client may reinstate maintenance by making an upfront payment equal to maintenance fees from the date of expiration through the client's next anniversary date at Vico's then current maintenance fee rates plus a reinstatement fee calculated as a percentage of the maintenance fee for the period from the date of expiration through the date of reinstatement as follows.

• - 10% if the period of lapsed maintenance is one year or less
• - 20% if the period of lapsed maintenance is between one year and two years

In the event that maintenance has lapsed for over two years, the maintenance is not eligible for reinstatement and the client has the option to purchase currently available software.

Vico provides technical support, product updates and maintenance releases in accordance with the current Vico Software Maintenance Policy, outlined on this webpage.

Please contact Sharon Kincl at Sharon.kincl@vicosoftware.com if you wish to take advantage of your opportunity to bring any lapsed maintenance current.